FAQ
Opening Hours and Facilities
- What are the opening hours?
- 9:00 AM – 5:00 PM (last admission at 4:30 PM).
- When is the museum closed?
- The museum has no regular closing days. For temporary closures due to exhibit installations or reinstallations, please check the calendar.
- Is the museum open during the New Year holidays?
- Yes, the museum remains open. For any temporary closures, please check the calendar.
- How long does a visit usually take?
- Most visitors spend between 30 minutes to an hour.
- Are there any items that cannot be brought into the museum?
- Large luggage, backpacks, food and drinks, cameras or photography equipment (other than smartphones), umbrellas, pens (only pencils are allowed), and hazardous materials (flammable, explosive, etc.) are prohibited.
- Are lockers available?
- Yes, we offer free coin lockers that require a refundable 100 yen coin.
- Are there services or facilities for visitors with disabilities?
- The exhibition rooms have ramps (there are stairs to the rooftop and courtyard). A wheelchair is available, but please note that only one is available. A wheelchair-accessible restroom is also available.
- Can I visit the museum with my pet?
- For the preservation of the artwork, animals and plants are not allowed inside. However, guide dogs, hearing dogs, and service dogs are permitted.
- Is there a stroller available for small children?
- Yes, we provide one stroller. Please note that availability is limited.
- Is there a restroom with a changing table?
- Yes, we have one restroom with a changing table. We kindly ask visitors to take back any personal disposable items, such as diapers, as they may emit odors.
- Who designed the museum building?
- It was designed by Mr. Atsushi Kitagawara of Kitagawara Architectural Urban Design Laboratory.
Exhibitions
- What is the current exhibition?
- For details, please check the “EXHIBITION” or “COLLECTION” sections.
- Can I take photos in the exhibition?
- You may take photos with your smartphone. However, the use of flash, video recording, and professional cameras is prohibited. Please refrain from taking photos for non-personal or commercial purposes.
- Can I take notes in the exhibition room?
- Yes, you may take notes, but only with pencils.
- Can I sketch in the museum?
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Yes, sketching is allowed, but only with pencils.
- Are there guided tours of the exhibition?
- We offer a brief introduction to the museum and exhibition at the reception. Audio guides are available depending on the exhibition. Gallery tours are available in Japanese, and must be reserved in advance.
- Are there tours in non-Japanese languages?
- No, we only offer tours in English, and reservations are required.
Keith Haring’s Works
- Does the museum appraise or purchase Keith Haring’s works?
- The museum does not offer appraisals or purchases of artworks.
- I found an artwork with the Nakamura Keith Haring Collection logo stamp on the back at an auction. Is it authentic?
- We have received several reports of this, but the museum does not stamp artworks with its logo. Any artwork with such a stamp has no connection to the museum.
- Can I create products using Keith Haring’s artwork?
- This may constitute copyright infringement. Copyright for Keith Haring’s works is managed by the Keith Haring Foundation. Please contact them directly here.
- Can I borrow works from the collection?
- Please send a project proposal outlining the purpose of the loan through the CONTACT US form.
Admission Fees
- What is the admission fee?
- Adults ¥1,500, visitors with disability certificates ¥600 (one accompanying person at the same rate), students 16 years and older ¥800, children 15 years and under free, groups of 20 or more ¥1,500 per person.
All fees include tax.
ID is required for discounted rates
- Where can I buy tickets?
- Tickets are available at the museum reception. Please note that there are no physical tickets.
- Do I need to reserve tickets in advance?
- Reservations are not required unless you are visiting as a group of 20 or more.
- Can I receive a receipt for my ticket?
- Yes, receipts are available upon request.
- Can I use credit cards or electronic payments?
- Yes, we accept the following credit cards: VISA, MasterCard, JCB, Diners Club, and American Express. We also accept various electronic payments and QR code payments.
Access
- Is parking or bicycle parking available?
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P1: 18 regular cars (in front of the museum)
P2: 12 regular cars (3-minute walk from the museum)
P3: 17 regular cars (3-minute walk from the museum)
For large buses, please CONTACT US in advance.
- How can I get to the museum from Tokyo?
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By train:
Take the Chuo Line Express from JR Shinjuku Station (about 2 hours) to JR Kobuchizawa Station. From there, take a taxi to the museum (about 8 minutes).
By highway bus:
Take the highway bus from Busta Shinjuku (Shinjuku–Chino–Suwa–Okaya line) for about 2.5 hours. Get off at the Kobuchizawa Bus Stop on the Chuo Expressway. From there, it’s about a 5-minute taxi ride or a 30-minute walk to the museum.
- I want to take a taxi from Kobuchizawa Station.
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Taxis are usually available at Kobuchizawa Station. If none are available, please call:
•Oizumi Taxi: 0551-36-5611
•Kobuchizawa Taxi: 0551-36-2525
Approximate time and fare to the museum:
•From JR Kobuchizawa Station: 8 minutes, around ¥1,700.
- What are the road conditions in winter?
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During winter, the roads may be icy or snowy, and winter tires or chains may be required. Please check the weather forecast for Kobuchizawa before visiting.
Museum Shop
- Can I visit the museum shop without paying the admission fee?
- Yes, the shop is accessible without purchasing a museum ticket.
- Is there an online shop?
- Yes, you can visit it here.
Group Reservations
- Can I make a group reservation?
- For groups of 20 or more, we kindly ask that you make a reservation in advance. Please make a reservation through the CONTACT US form.
- Are there group rates?
- No, group rates are not available.
- Can we visit as part of a school class, field trip, or club activity?
- Yes, that is possible.
- Is there parking for buses?
- Yes, but parking is limited. Please notify us in advance of the number and size of buses through the CONTACT US form so we can reserve parking spaces.
Other Questions
- Is there a place to eat?
- We kindly ask that visitors refrain from bringing food or beverages into the museum to preserve the artwork and maintain a clean environment.
- Is there a smoking area?
- Smoking is prohibited throughout the museum and surrounding areas.
- Is Wi-Fi available at the museum?
- Yes, Wi-Fi is available. Access via “ID: KEYSPOT” and “PW: Wellness2021.”
- Are there sightseeing spots nearby?
- Please refer to the walking map for nearby points of interest.
KOBUCHIZAWA AREA MAP
- I would like to hold an event or photoshoot at the Nakamura Keith Haring Collection.
- Please refer to the “Location Services.”
